Now That’s Service

As some of you may already know, I’ve been using Blinksale for invoices for the last year. It did the trick early on, but had a few missing features, like printing (for those clients that still use paper) that made using it a little more painful. I stuck with it, and somewhere within the last year they pretty much implemented all the features I was looking for.

Today for the first time I experienced a bug that caused a small amount of data loss. To summarize, I tried to “receive payment” on an older invoice. When I entered the required data, all the line items of that particular invoice were deleted, so it then showed up as an invoice to the client for $0.00. Not good. So I naturally sent off a bug report to the Blinksale support email. About an hour later I had the following response from John Critz:

Hello, Jeff -

The problem has been fixed. Please let me know if you are unable to recreate the data you lost and I’ll try to restore what I can from our database backups.

We are so very sorry for the inconvenience and frustration this must have caused. We are more than happy to give you a free month to make up for our mistake. Please let me know if you would like to take us up on that offer.

Apologetically,
John

Now that is good service. Sure enough, I tried to reproduce the bug again and it appeared to be fixed. Good job, guys.